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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A pop-up window will show up. It includes comprehensive info about all the operations that you can carry out on the given page. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast range of how-to video clips clarifying how to use our hosting Control Panel. They're made for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you need, have a glimpse at our extensive Frequently Asked Questions section, which covers questions asked by real people and provides real solutions. We frequently "revamp" our FAQ section with new articles in an attempt to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can get in touch with our great team of support engineers available 24x7x365 and ready to help you with any query. Each trouble ticket you open will be responded to within sixty minutes (the average response time is just 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 269660

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com